BankingService Force Automation (SFA) is mobile based module to be used by the service team. SFA will help to increase the operational efficiency of the service team and provide convenience to the merchants. Following are basic features of SFA:
Features
- Merchant Profile view
- Service management- Intra department
- Complaint tracking and resolution
- Query logging & status reports on their queries
- Download / view periodic complaint resolution TATs
- Manage communication between stakeholders
- Easy monitoring , tracking, communication from source to destination