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Genius Online Dispute Resolution System

Genius ODR is an independent service that fully integrates with a financial institutions existing dispute management system and allows customers to register via mobile or internet banking, IVR, email, or physically in branch.

Genius ODR is a transparent, rule-based, system-driven, user-friendly and unbiased mechanism for resolving customer disputes and grievances, with zero or minimal manual intervention.

Interested in finding out more? You can connect with us here >

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