In-Solutions Global Ltd

Privacy Policy

Who we are

Welcome to ISG’s Privacy Policy (referred to as “Policy”). Our website address is: This Policy will apply to all natural and legal individuals who are competent to contract and who access or use the website or services.

In-Solutions Global Limited, its affiliates and subsidiaries (collectively, “ISG”, “We” or “Us”) is engaged inter alia in the business of providing payment processing services, payment gateway platform, risk and compliance solutions etc. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website. We are committed to respecting your privacy and protecting your personal data. This Policy will provide a brief understanding of how we process personal data about you.

By using this website, you confirm that you agree to be bound by this Policy and consent to the collection, use, disclosure, and/or retention of your personal information in accordance with the processing activities described under this Policy. In case, you provide us with the personal data of other individuals such as your business partners, customers, clients, users, or vendors. You represent and warrant that you have obtained such individual’s informed consent for their personal data to be collected, used, or disclosed in accordance with this Policy.

This Privacy Policy supplements but does not supersede nor replace any other consent which you may have previously provided to us, nor does it affect any right that we may have at law in connection with the collection, use, disclosure and/or retention of your personal data.

What is the personal data that we collect?

When you interact with our software/services, we collect the data that is essential for us to serve you better. This data includes:

  1. Personal Data: This includes information such as your name, designation, phone number, date of birth, your oganization’s address, information from testimonials, polls, and surveys.
  2. Marketing and Communications Data: This includes information such as your e-mail address, feedback, comments, and discussions in our blog and chat boxes, preferences in receiving marketing communications from us and your communications frequency preferences.
  3. Technical Data: This includes your IP address, browser type, internet service provider, details of your operating system, registered domain or home server, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date, API Logs, and time stamps, location data, search terms, search results, access times, and referring website’s address(es), and other technology on the devices that you use to access the Platform.
  4. Usage Data: This includes information about how you use the Services, your activity on the Platform, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.

How do we use your personal data?


What are your privacy rights?

All individuals under the Indian laws are subject to data privacy rights. These includes the right (i) to request access to your personal information, (ii) to request correction and erasure; (iii) to restrict or stop processing of your personal information; and (iv) grievance redressal, if any. In certain circumstances, you may also have the right to object to the processing of your personal information.

  1. The right to access your information – You have the right to request Company for copies of your personal data. We may charge you a small fee for this service depending on the jurisdiction where the request is made.
  2. The right to correction & erasure – You have the right to request Company to correct any information you believe is inaccurate. You further have the right to request Company to erase your personal data, under certain conditions.
  3. The right to restrict or stop processing – You have the right to request Company to restrict or stop processing of your personal data at your will.
  4. The right of grievance redressal- You have the right to raise a grievance in case for any acts/omissions in relation to the performance of obligations by the Company that may raise a concern for your rights.

If you make a request exercising your rights, we will respond to you within 1 month of receipt of such request. Our Grievance Officer will assist you with the same, details of which are provided below in this policy.

Data Security

We have implemented appropriate security measures to protect your personal data from any unauthorised access, and we follow security standards prescribed under the law. This includes the industry standard level of, controls, policies, and measures to keep your data secure and under close review. However, it is always a risk that a third party, without authorisation, might unlawfully access the systems or otherwise access personal information. We are also not responsible for the authenticity of any information which is provided by you or otherwise collected from your use of the Services, whether personal or otherwise.

Retention & Transfer of Your Personal Data

You agree and acknowledge that we may continue to store your personal data for a brief period of time for fulfilling the purpose after the termination of your account to comply with applicable laws. In case of any transfer of your data, you at your discretion shall ensure that the recipient of your personal data ensures a level of data protection comparable to the standards under the law.

Disclosures of Your Personal Data

We may share your personal data with third parties for the purpose of this services:

Grievance Redressal

In case of any queries about this Policy, or the use/management of your personal data, or any other issues or grievances, please write to Our Grievance Officer on the details provided below:


Updates to this Policy

We regularly review and may occasionally update our Policy. If we make changes to this Policy, we will notify you of the changes through the Platform or through other means, such as email. We encourage you to periodically review this Policy for the latest information on our privacy practices. If you do not agree with our processing activities as described in this Policy, please do not access or use the website/services.

To the extent permitted under applicable law, by accessing our Platform or availing our Services after such notice, you consent to updates made to this Policy.