Much of the focus in recent years has been directed to front-end last-mile services for a highly engineered customer experience. Yet, behind the scenes, middle-and-back office services play a significant role and have a direct impact on service capability and performance delivery. With a lower share of IT investment, cumbersome manual processes still exist today alongside legacy systems and paper-based documentation. Combined these result in a poor employee experience, restricted scalability and over spending on maintenance services. Thankfully, middle-and-back office services are one of our strengths. We’ve spent a lot of our time perfecting the integration, scalability and performance of these services for both issuing and acquiring solutions.