One powerful platform that streamlines the e-filing and processing of consumer complaints, providing consumers, lawyers, clerks, registrars, advocates, stenographers and judges the ability to manage consumer cases, from beginning to end, in a transparent and timely manner.
Easy to Use
Consumers can file, track and access cases on the go via the mobile app. Intuitive navigation eliminates confusion and prevents bottlenecks:
download & register
select case type
upload support materials
Efficient Scheduling
Automated workflows push digital case files to the relevant person. Email and SMS notifications help cases move quickly through the process:
built in TATs, ageing & prioritisation
real-time updates
automatic scheduling of court dates
Full Transparency
Notices, written statements, affidavits and briefing notes are available online during the hearing, providing full transparency. Case files are updated based on courts decision:
court rulings digitally recorded
all parties notified of the outcome
fines & fees collected online
Smart eGovernment
Consumer Connect adheres to the Consumer Protection Act 1986 and 2019 and respective rules in the Consumer Court:
reduce the burden for all parties
process cases efficiently & effectively
store all records digitally on secure servers
Consumer Connect is completely paperless, reduces the need for travel and minimizes human interaction, assisting efforts to overcome the current pandemic.
To access Consumer Connect online please click here >
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