In-Solutions Global Ltd



Welcome to ISG’s Privacy Policy (referred to as “Policy”).
  • This Policy will apply to all natural and legal individuals who are competent to contract and who access or use the website or services.
  • In-Solutions Global Limited, its affiliates and subsidiaries (collectively, “ISG”, “We” or “Us”) is engaged inter alia in the business of providing payment processing services, payment gateway platform, risk and compliance solutions etc. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have chosen to share with us when you access, use, or otherwise interact with our website. We are committed to respecting your privacy and protecting your personal data. This Policy will provide a brief understanding of how we process personal data about you.
  • By using this website, you confirm that you agree to be bound by this Policy and consent to the collection, use, disclosure, and/or retention of your personal information in accordance with the processing activities described under this Policy. In case, you provide us with the personal data of other individuals such as your business partners, customers, clients, users, or vendors. You represent and warrant that you have obtained such individual’s informed consent for their personal data to be collected, used, or disclosed in accordance with this Policy.
  • This Privacy Policy supplements but does not supersede nor replace any other consent which you may have previously provided to us, nor does it affect any right that we may have at law in connection with the collection, use, disclosure and/or retention of your personal data.

When you interact with our software/services, we collect the data that is essential for us to serve you better. This data includes:

  1. Personal Data: This includes information such as your name, designation, phone number, date of birth, your oganization’s address, information from testimonials, polls, and surveys.
  2. Marketing and Communications Data: This includes information such as your e-mail address, feedback, comments, and discussions in our blog and chat boxes, preferences in receiving marketing communications from us and your communications frequency preferences.
  3. Technical Data: This includes your IP address, browser type, internet service provider, details of your operating system, registered domain or home server, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date, API Logs, and time stamps, location data, search terms, search results, access times, and referring website’s address(es), and other technology on the devices that you use to access the Platform.
  4. Usage Data: This includes information about how you use the Services, your activity on the Platform, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
  1. We only use your personal data for lawful processing purposes. Most commonly, we will use your personal data where we need to provide the Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:
    • to communicate with you over an email or a phone call;
    • to improve the website based in the inputs and feedback we receive from you;
    • to monitor your usage trends and personalise your experience;
    • to conduct internal marketing analysis, trend analysis in relation to our products and/or services;
    • to improve customer service to effectively respond to User’s Service requests, grievances, and support needs;
    • to market our Services to you via SMS, phone call and email, fax, mail and social media;
    • to maintain and update internal record keeping;
    • for detecting, investigating and preventing fraudulent, prohibited or illegal activities;
    • for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;
  2. You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency or authority to disclose such information, or if disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or in order to comply with any applicable laws and regulations.


  • We use cookies to distinguish you from other users that interact with our Platform and further enhance your user experience.
  • These analytics further allows us to improve our website and work towards providing ease of use to you. For further information about the cookies we use, please refer to our Cookie Policy, available at
  • Please note that disabling the cookies associated with these technologies on the device may affect the functionality of the Website.

All individuals under the Indian laws are subject to data privacy rights. These includes the right (i) to request access to your personal information, (ii) to request correction and erasure; (iii) to restrict or stop processing of your personal information; and (iv) grievance redressal, if any. In certain circumstances, you may also have the right to object to the processing of your personal information.

  • The right to access your information – You have the right to request Company for copies of your personal data.
  • The right to correction & erasure – You have the right to request Company to correct any information you believe is inaccurate. You further have the right to request Company to erase your personal data, under certain conditions.
  • The right to restrict or stop processing – You have the right to request Company to restrict or stop processing of your personal data at your will.
  • The right of grievance redressal– You have the right to raise a grievance in case for any acts/omissions in relation to the performance of obligations by the Company that may raise a concern for your rights.
  • If you make a request exercising your rights, we will respond to you within 1 month of receipt of such request. Our Grievance Officer will assist you with the same, details of which are provided below in this policy.

We have implemented appropriate security measures to protect your personal data from any unauthorised access, and we follow security standards prescribed under the law. This includes the industry standard level of, controls, policies, and measures to keep your data safe and secure. Also, we follow the security practice of Data Encryption. We are also not responsible for the authenticity of any information which is provided by you or otherwise collected from your use of the Services, whether personal or otherwise.

You agree and acknowledge that we may continue to store your personal data for a brief period of time post termination in compliance with applicable laws. In case of any transfer of your data, you at your discretion shall ensure that the recipient of your personal data ensures a level of data protection comparable to the standards under the law.

You further provide your consent to share your personal data with third parties for the purpose of availing and improving these services. This may include both internal as well as external third parties.

  • Internal third parties, are other companies within the ISG group of companies.
  • External third parties, such as analytic service providers, third-party service providers, vendors, data processors or agents and/or services essential in connection with the purpose of the service, to operate and maintain the business.

In case of any queries about this Policy, or the use/management of your personal data, or any other issues or grievances, please write to Our Grievance Officer on the details provided below:


We regularly review and may occasionally update our Policy. If we make changes to this Policy, we will notify you of the changes through the Platform or through other means, such as email. We encourage you to periodically review this Policy for the latest information on our privacy practices. If you do not agree with our processing activities as described in this Policy, please do not access or use the website/services.

To the extent permitted under applicable law, by accessing our Platform or availing our Services after such notice, you consent to updates made to this Policy.